FAQs

There is no minimum dollar amount for orders.  Some items may require a minimum quantity purchase amount.  Minimums may also apply for specially priced, discount or clearance items.

1.  Add items to your cart.

2.  Click "Checkout".

3.  Follow on-screen instructions.

• If you have a customer number, we will register you under your existing account.
• If you're a new customer, an account will be set up upon completion of your order. 

SupplyLand uses a unique customer number to identify each of our valued customers.  Your customer number can be found by clicking on the "My Account" page once you are logged into your account.  

Visit the Tax Info page for information and instructions on setting up your account as tax exempt.  

All of our boxes are pre-bundled in pre-determined quantities when they arrive from the mill.  Unfortunately, we do not break bundle quantities on board.  Bundle quantities vary by the size of the box.  Most are 25 boxes per bundle, however larger sizes may be bundled in as few as 5 boxes per bundle.

All of our mailing tubes are pre-packaged in case quantities.  We do not break cases to sell mailing tubes individually.  

Orders ship Monday - Friday.  We strive to ship orders in 1 business day, or less.  In some cases, shipping may be delayed, however we will do our best to provide order notifications and updates.  

For orders with multiple items, SupplyLand will ship all items available in stock, immediately.  Any items temporarily out of stock at the time an order is placed will be held until inventory is available.  

SupplyLand will split shipments when necessary.  In split shipment situations, SupplyLand will not charge any additional shipping charges to the customer.  

Shipping charges are calculated based on a combination of factors, including:  weight, package dimension, quantity, geographic location and method of delivery.  SupplyLand provides a calculated shipping charge during the checkout process which will be added to your order.  We do not typically offer flat rate shipping options to prevent overcharging our customers.  

SupplyLand accepts Visa, Mastercard, American Express and Discover credit cards.  Visa or Mastercard debit cards are accepted when a PIN number is not required.    

If you are not happy with any SupplyLand item for any reason, return within 30 days of purchase for a refund.  This does not include items marked "non-returnable".  

Items may not be returned after 30 days.  All returned items must be unopened and unused to be accepted.  

If SupplyLand or the manufacturer is at fault, SupplyLand will issue a FedEx ARS label for free return shipping.  Otherwise customer is responsible for shipping charges.  All return authorizations are valid for 30 days from issuance.

Returned items with a SupplyLand provided return authorization must be clearly marked with the return authorization number provided by Customer Service.  

Email [email protected] to initiate a return or with additional questions regarding our return policy.

That, my friend, is lagniappe. A surprise token of our appreciation. Could be a sticker. Could be jerky. Could be magic.