
- Do you have a minimum order?
There is no minimum dollar amount for orders. Â Some items may require a minimum quantity purchase amount. Â Minimums may also apply for specially priced, discount or clearance items.
- What are my payment options?
SupplyLand accepts Visa, Mastercard and American Express credit cards. Â Visa or Mastercard debit cards are accepted when a PIN number is not required. Â Â
- What is your return policy?
If you are not happy with any SupplyLand item for any reason, return within 30 days of purchase for a refund. Â This does not include items marked "non-returnable". Â Items may not be returned after 30 days. Â All returned items must be unopened and unused to be accepted. Â
If SupplyLand or the manufacturer is at fault, SupplyLand will issue a FedEx ARS label for free return shipping. Â Otherwise customer is responsible for shipping charges. Â All return authorizations are valid for 30 days from issuance. Â Returned items with a SupplyLand provided return authorization must be clearly marked with the return authorization number provided by Customer Service. Â Email [email protected] to initiate a return or with additional questions regarding our return policy.
- How do I register and open an online account with SupplyLand?
1. Â Add items to your cart.
2. Â Click "Checkout".
3. Â Follow on-screen instructions.
- If you have a customer number, we will register you under your existing account.
- If you're a new customer, an account will be set up upon completion of your order.Â
- When will my order ship?
Orders ship Monday - Friday. Â We strive to ship orders received by 3 PM CST, same day. Â In some cases, shipping may be delayed if inventory is temporarily out of stock. Â For orders with multiple items, SupplyLand will ship all items available in stock, immediately. Â Any items temporarily out of stock at the time an order is placed will be held until inventory is available. Â SupplyLand will split shipments when necessary. Â In split shipment situations, SupplyLand will not charge any additional shipping charges to the customer. Â
- What is my customer number?
SupplyLand uses a unique customer number to identify each of our valued customers. Â Your customer number can be found by clicking on the "My Account" page once you are logged into your account. Â
- How do I submit a tax exemption certificate?
Visit the Tax Info page for information and instructions on setting up your account as tax exempt. Â
- Where is SupplyLand located?
SupplyLand is everywhere thanks to the incredible technology of the internet! Â Our operations team and warehouse facilities are based in the upper Midwest. Â We deliver customer orders within 1-5 business days across the 48 continuous states.
- How is my shipping calculated?
Shipping charges are calculated based on a combination of factors, including: Â weight, package dimension, quantity, geographic location and method of delivery. Â SupplyLand provides a calculated shipping charge during the checkout process which will be added to your order. Â We do not typically offer flat rate shipping options to prevent overcharging our customers. Â
- Is ordering from SupplyLand.com secure?
SupplyLand has selected world-class software providers to ensure the highest level of security and protection for our customers. Â SupplyLand does not retain any of your credit card information within our servers or company records.